Booking conditions (herein ,,Terms of Use”)

Thank you for using PragueHolidayAssistance.com (herein "Site"), which is provided by the company Xan Properties s. r. o..This Site is offered to you, the user, conditioned on your acceptance without modification of these Terms of Use. Your use of this Site constitutes your agreement to the Terms of Use. Xan Properties s. r. o. may, in its sole discretion, modify or revise these Terms of Use at any time by updating its Terms of Use policy. You are bound by any such modification or revision and should therefore visit our Terms of Use policy frequently to review the Terms of Use.

The following Terms of Use together with the General conditions contained on this Site form the basis of your contract with the Xan Properties s. r. o..

Please read the Booking conditions carefully as they set out your and our respective rights and obligations. In these Booking Conditions, “you” and “your” means the lead name on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means the Xan Properties s.. r. o.

1. Use of Material

Section 1. Use of Material (herein ,, Material”)

a. This Site is for your personal and non-commercial use.

b. As a condition of your use of this Site, you warrant to Xan Properties s.r.o. that you will not use this Site for any purpose that is unlawful or prohibited by these Terms of Use.

c. All contents of this Site are protected by: Copyright © 2009 Xan Properties s.r. o. You may not reproduce, copy or redistribute the design, content or layout of the Site or the publications, individual elements of the Site design, Prague Holiday Assistance logos or other logos appearing on this Site, photographs and graphics, without the express written previous permission of Xan Properties s.r.o.. Xan Properties s.r.o.and the names of Xan Properties s.r.o. products and/or services referenced herein are trademarks or registered trademarks of Xan Properties s.r.o.. All other companies, products or service names referenced in this Site are used for identification purposes only and may be trademarks of their respective owners.

If you would like information about obtaining the Xan Properties s.r.o.'s permission to use any of the Material on your web site, email @pragueholidayassistance.com. If you violate any of these Terms of Use, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the material.

Section 2. Links to other web sites (herein ,,Web sites”)

This Site may contain hyperlinks to Web sites operated by parties other than Xan Properties s.r.o.. Such hyperlinks are provided for your reference only. Xan Properties s.r.o.does not control such Web sites and is not responsible for their contents. Xan Properties s.r.o.'s inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. If you decide to access third-party Web sites, you do so at your own risk.

Section 3. General Conditions

The contract concluded on the basis of Term of Use is governed by the Law of Czech Republic and both parties submit to the exclusive jurisdiction of the courts of the Czech Republic should any dispute arise as to the interpretation or performance. This does not exclude your mandatory legal rights including your statutory rights or local implementation of the EC Travel Directive (90/314/EEC).
The Terms of Use apply to all bookings via Xan Properties s.r.o., confirmed after October 1 2008.
You must be at least 18 years old as of your scheduled date of arrival in your holiday destination. Xan Properties s.r.o. reserves the right to request proof of age. All members of the Group must sign their holiday voucher as their acknowledgement that they have read and understood the Terms of Use and agree to be bound by them. The voucher must be passed to Xan Properties s.r.o.on arrival at the holiday destination.
Each of the Terms of Use are severable and distinct from one another and if at any time any
Term of Use should become invalid, illegal or unenforceable, the validity, legality or
enforceability of the other Terms of Use shall not in any way be affected or impaired.
Nothing in these Terms of Use shall confer on any third party any benefit or the right to enforce
any provision of these Terms of Use.

2. Booking Procedure

One reservation form must be completed for each group. You must only use the form
provided on the Site. No other form or communication, whether oral or written, will be accepted.
Prague Holiaday Assistance (PHA) Site will quote a price for your selected itinerary. Unless PHA Site indicates to the contrary, the price does not include such matters as the cost of refreshments, food, admission to events or activities, airport or hotel transfers, parking or porterage charges. You will then be presented with the option of making a reservation. Your contract with Xan Properties s.r.o.will only come into existence when Xan Properties s.r.o. has issued a holiday voucher to the group leader. Until that time, acceptance of your booking is at Prague Holiday Assistance's absolute discretion. A holiday voucher will be issued once Xan Properties s.r.o. receives your deposit payment of no less than 25% of the total price quoted. The methods of payment and currency which Xan Properties s.r.o.will accept are detailed on the Site. In addition to the holiday voucher, the group leader will also receive confirmation of your hotel reservation and any other travel documents by email prior to your date of departure. Xan Properties s.r.o.will not supply you with paper copies of any such documentation.
Payment of the outstanding balance of the total cost quoted must be made to Xan Properties s.r.o.no
later than when the group is met at your holiday destination by the Xan Properties s.r.o. representative.
In except ional circumstances, Xan Properties s.r.o. reserves the right to request earlier payment.
Xan Properties s.r.o. accepts no liability for any errors in your reservation form nor for inaccuracies in Xan Properties s.r.o.'s documentation which you fail to bring to Xan Properties s.r.o.attention within three days of that documentation being issued to the group leader.

3. Variations

Xan Properties s.r.o.reserves the right, without giving you notice, to vary:

(a) the Terms of Use, prior to full payment of the total cost quoted;

(b) the activities and services offered, together with the price advertised for providing the same, prior to issue of the holiday voucher;

(c) any part of your booking, at any time, where such changes are minor, for instance, if the hotel referred to in your travel documentation subsequently becomes unavailable, then a suitable alternative will be substituted. If you wish to alter your travel arrangements after the holiday voucher has been issued, the group leader must notify Xan Properties s.r.o.by email. Variation of the travel arrangements is at the absolute discretion of Xan Properties s.r.o.. Any such variation will give rise to a recalculation of the total cost originally quoted by reference to the prices stated on the Sites on the date PHA confirms the variation. If this should result in an increase in the deposit payable, Xan Properties s.r.o.will not confirm the variation until payment of the increased payment has been received.

4. Cancellation by Xan Properties s.r.o.

Where an activity cannot be provided due to circumstances beyond Xan Properties s.r.o.’s control, such as adverse weather, closure of licensed premises or where an activity supplier has
ceased to trade and a suitable alternative cannot be offered, a refund in amount of 50 % of the price, which you have paid, will be provided.

5. Cancellation by You

Your cancellation of all or any part of your travel arrangements will not be effective unless
confirmed to Xan Properties s.r.o.by email from the group leader. The following charges will apply where you either cancel or are deemed to have cancelled the travel arrangements: (a) no charge will arise where cancellation occurs prior to issue of the holiday voucher; (b) once the holiday voucher has been issued, cancellation will render you liable to a charge of 25% of the total cost of the travel arrangement cancelled. This will increase to 100% if cancellation occurs either within 72 hours of your scheduled arrival or following your arrival at your holiday destination. Sales incentives such as price discounts and additional free services are granted based on group size. Consequently, Xan Properties s.r.o.reserves the right to reduce the value of these incentives if you cancel any part of the travel arrangements you proposed at the time they were granted.

6. Xan Properties s.r.o.obligations and liabilities

Xan Properties s.r.o.is not the direct supplier of the accommodation and activities which make up your
travel arrangements. It acts only as a booking agent. In that capacity, Xan Properties s.r.o.will take all reasonable steps to ensure that: (a) your travel arrangements are supplied as described on the Sites and that they meet a reasonable standard; (b) activity and accommodation suppliers follow local health and safety guidelines and legal requirements. A liability is accepted for: (a) negligent acts or omissions by employees or representative of Xan Properties s.r.o. (acting within the scope of their employment or contract with Xan Properties s.r.o.in the provision of your travel arrangements); (b) a failure to perform or improper performance by Xan Properties s.r.o.of all or any part of the Terms of Use.

7. Your obligations and liabilities

You must comply with these Terms of Use. Noncompliance will amount to deemed cancellation by you of all the travel arrangements provided by Xan Properties s.r.o.. Once you arrive at your holiday destination you will: (a) conduct yourself in a responsible manner and without risk to the health and safety of yourself or others; (b) comply with every reasonable instruction or request of the Xan Properties s.r. o. representative or employer or activity or accommodation supplier. If you fail to do so, you will be deemed to have cancelled your travel arrangements with immediate effect. If the group is more than 30 minutes late in meeting the Xan Properties s.r.o.representative at the agreed place and time for a scheduled activity, then each member of the group will be deemed to have cancelled the activity. You will be personally liable for any damage occasioned by you to the property or to any person. It is your responsibility to obtain all necessary travel documents and medical advice with respect to your holiday destination. Please ensure that you possess a valid passport and visa (if appropriate). You should also check with your doctor as to whether vaccinations or additional health precautions may be required. When booking your travel arrangements with Xan Properties s.r.o., it is the group leader’s responsibility to ascertain whether any member of the group suffers from an existing medical condition or disability and to notify accordingly. If such information is not disclosed to Xan Properties s.r. o. until after the holiday voucher has been issued and, in the opinion of Xan Properties s.r.o., the condition or disability would render the travel arrangements unsuitable or
unsafe for the member affected, then the member will be deemed to have cancelled the
travel arrangements. We recommend you take out insurance cover for the duration of the travel arrangements for participation in potentially dangerous sports and activities. You should not participate in an activity if insurance has not been arranged. You agree to indemnify Xan Properties s.r. o. against
any liability for costs arising from your failure to obtain adequate insurance cover.
Our insurance compensation cover excludes these specific circumstances: a) non provision as a result of other parties’ actions (for example, your airline carrier cancels your flights and fails to bring you to your destination); b) non provision, where an alternative service is offered and accepted by you; or c) other circumstances amounting to force majeure.

8. Limits to Xan Properties s.r. o.’s liability

Accommodation classifications and ‘star’ ratings are determined by eBlok based on the official classification from the tourist authority of your holiday destination. Xan Properties s.r. o.
relies upon these authorities to ensure that your accommodation complies with all local laws
and cannot accept any liability where accommodation fails to do so. Xan Properties s.r. o. reserves the
right to quote different ‘star’ ratings than the local tourist authority where it believes this is
justified to give a fair indication of the relative quality of the accommodation.
All photographic and pictorial references on the websites are merely representative of the
activities which Xan Properties s.r. o. can arrange. Xan Properties s.r. o. has based their descriptions of the activities on information provided by suppliers. Whilst Xan Properties s.r. o. believes their supplier’s representations to be true, it cannot accept liability for any false representation o r breach of implied warranty of any kind as to the activities offered. No liability is accepted by Xan Properties s.r. o. in the following circumstances: (a) if you or any member of the group are at fault; (b) any unusual or unexpected circumstance beyond the control of Xan Properties s.r. o. or its suppliers; (c) any event which eBlok or the activity or accommodation supplier could not have reasonably foreseen; (d) any instance of inappropriate behavior on your part or any member of your
group, including, but not limited to, insobriety, violent conduct, breach of any local laws and discourtesy. If you suffer loss, damage or injury due to any act or omission on the part of Xan Properties s.r. o., its suppliers or represdentatives, Xan Properties s.r. o.’s acceptance of liability is subject to you initially cooperating with Xan Properties s.r. o. in any legal action it may take to enforce its own contractual indemnities against them. Xan Properties s.r. o. will not be liable where it has to cancel or change your travel arrangements in any
way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity,
natural or nuclear disaster, or other circumstances amounting to force majeure.

9. Complaints Procedure

Complaints must be brought to the attention of the accommodation or activity supplier
and Xan Properties s.r. o. representative immediately. Any unreasonable delay will entitle Xan Properties s.r. o., at its
absolute discretion, to refuse to deal with the complaint. If the complaint cannot be resolved locally, you must put it in writing, handing one copy to the supplier and retaining one copy for yourself. Within 28 days of returning from your holiday destination, you must confirm your complaint by email to eBlok’s Customer This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and include your booking reference, together with any other relevant details such as receipts. If Xan Properties s.r. o. decides that compensation is payable to you, the form of compensation will be at Xan Properties s.r. o. 's absolute discretion and will include discount voucher redeemable within a fixed period. Compensation will not take the form of any kind of monetary payment or credit card refund. Disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to civil court under the law of the Czech Republic.